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ProIT Tech Tip: Track your actions with Problem Steps Recorder

This is an insanely useful tip when you need to visually submit a problem to your IT department or when you are helping someone remotely.

Tech Tip: Problem Steps Recorder screenshot

Did you know that Microsoft engineers built in a diagnostic tool called Problem Steps Recorder into the Windows operating system that allows you to combine screen shots with mouse tracking to record your actions?

 You can launch this program from the Start Menu by typing "psr.exe" in the search field. Hit the Record button and the applet tracks your mouse and keyboard input while taking screenshots that correspond with each new action. Here's the cool part: when you stop recording, your session is saved to an HTML slide show recreating your steps, to which you can add comments and annotations!

 

TECH TIP BY JEREMY VESELY | PROIT SYSTEMS ANALYST

Call RMC ProIT engineers today to learn more at (800) 990-6899.